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FAQIf you are not able to find an answer to your question amongst the following answers then visit the Helpdesk. Type in your question, send it to us and we will get back to you shortly with an answer. Why won’t the Bingo Room open?There could be several reasons why you might be having problems opening the Bingo. Please find below a few things you could try to resolve any issues you might be having:- • You may need to disable your Pop up blocker and you do that by pressing Tools in your internet
How do I withdraw money from my account?Winnings on your account All your winnings are automatically saved in your Violet Bingo Account and you can request a withdrawal to be made at any time. For security reasons we only pay out winnings to the account or payment solution that was originally used to fund your Bingo account. In order to request a withdrawal, log into your account and click the Withdraw money button and follow the instructions. MasterCard MasterCard is the only exception since it doesn’t allow withdrawals to be paid into an account. In which case you simply specify an alternative account into which your winnings will be deposited. Change account If you wish to change payment solution or account you need to consume and request a withdrawal of your winnings to your old account first. Then you can change into a new one. To request a withdrawal, please click on Cashout and follow the instructions. Print out We recommend that you print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions at a later time. Do I need to claim a Bingo win manually?No, that will not be necessary. We will automatically update your account with your winnings. How do I chat?When you have selected a Bingo Game you would like to play, the Bingo will open with a new window with the Bingo Tickets visible and a chat window. To participate in the chat just start typing in the box located at the bottom of the chat window. If you would like to learn about our chat games and chat moderators, please click here. What happens when I win?All winnings are deposited directly to the winner's account. Winnings, which have been won by more than one player will be shared evenly and distributed to each of the winners’ accounts. How do I win?Winning When a called number corresponds to a number on your ticket it will be dabbed. If you are the first to have your numbers in one row dabbed, you will win one line. If you then are the first to have the numbers of two rows dabbed, then you will win the two lines prize. The fullhouse will be won by the person or persons who are the first to have all the numbers on their ticket dabbed. If several players win on the same call the winnings will be shared between them. Jackpot If you manage a fullhouse within a specified number of calls (will vary between games) you will win the Jackpot! Click here for more details on How To Play Bingo? Do I need to dab the numbers manually?No, we will automatically dabb the numbers for you unless you would rather do it yourself. If you happen to forget to dabb the numbers, don’t worry, we keep a record so you will always be credited any prizes you may have won. How much do the tickets cost?A ticket will cost between £0.10 and £1 depending on what room and time you play. What is a ticket/strip?To play bingo you need to buy a ticket. For Variant Bingo the ticket consists of 75 numbers in a box separate by 5 x 5 numbered squares. If you choose to play Classic Bingo the ticket will consist of 25 numbers in a box separate by 5x5 numbered squares. In 90 Ball Bingo the ticket consists of 3 rows and 9 columns. Each row contains 5 numbered squares and 4 blank squares. A strip consists of six tickets. Please click here for more details on which rooms are Variant Bingo, Classic or 90 Ball Bingo. How do I play?You will find information on how to play each product, by clicking on the "How to play" tab which is listed under each of the game tabs - 'Bingo', 'Casino', 'Slots' and 'Scratch Cards'. How do I deposit money into my account?Make a deposit Once you have registered successfully you will need to fund your account. This can be done by clicking the "Deposit" button in the member's box at your right and following the instructions. Payment options The payment options vary depending on what country you are based in. They include credit and debit cards, e-wallets such as Neteller, ClickandBuy and Moneybookers and bank wire. You will find further payment options on the deposit page. Please note if you make a deposit with a VISA card, you will later be able to withdraw your winnings back to that same card, this does not apply with other accepted credit/debit cards. Once you have funded your account, please select one of our many games and start playing. Good luck in the games! |
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